Make a complaint
We hope that you will not find a need to complain but, if you do, and the Enforcement Agent or their Organisation has not satisfactorily dealt with your complaint, there is help available. You can:
Complain to the Enforcement Conduct Board (ECB) if:
- The incident you want to complain about happened on or after 1 January 2025 AND the Enforcement Agent/Organisation is an Accredited member of the ECB. Please visit the ECB’s website to check an Agent/Organisation’s member status.
Complain to HCEOA if:
- The incident took place on or before 31 December 2024 regardless of whether the Enforcement Agent/Organisation is an Accredited member of the ECB. Please visit the ECB’s website to check an Agent/Organisation’s member status.
- The incident you want to complain about happened after 1 January 2025 AND the Enforcement Agent/Organisation is NOT an Accredited member of the ECB.
- You are the judgment creditor or their legal representative and the complaint is about your relationship with the High Court Enforcement Officer or their Organisation.
- Your complaint is about the High Court Enforcement Officers Association and/or its practices.
| I'd like to file a complaint about: | |
| A High Court Enforcement Officer | If you have made a complaint about a High Court Enforcement Officer to the enforcement company they work for and are not satisfied with the outcome, please fill in our complaints form below. |
| An enforcement company |
If the incident took place on or after 1 January 2025: If you have made a complaint to the enforcement company in question and are not satisfied with the outcome, please contact the Enforcement Conduct Board to complain. If the incident took place on or before 31 December 2024: If you have made a complaint to the enforcement company in question and are not satisfied with the outcome, please fill in our complaints form below. |
| The High Court Enforcement Officers Association and/or its practices | Please fill in our complaints form below. |
| A writ or order | If your complaint is about an amount of money owed, or whether a writ is legal, you must take these to either the creditor, or the court involved. We cannot investigate these types of complaints. |
| High Court enforcement fees |
As the majority of our fees are set in law, any disagreements about fee rates must be made to a court in an assessment hearing under Civil Procedure Rules Part 84.16. We recommend seeking advice from a solicitor, Citizens Advice, or another independent legal advice service before you make an application. If you have a complaint about how and when High Court enforcement fees have been applied, please fill in our complaints form below. |
| Council Tax, Parking Fines, Business Rates, Commercial Rent, County Court Bailiff, Eviction by a County Court Bailiff, A letter from a Debt Recovery Company |
We are only able to investigate complaints about High Court Writs which involve our members or the enforcement company they work for. We strongly recommend that you contact the Enforcement Conduct Board (ECB) at contact the Enforcement Conduct Board to complain who can assist you with your complaint. Please note, they may advise you to contact the enforcing company and follow its internal complaints procedure, if you have not already done so, before they can escalate your complaint. |
How to make a complaint
Please fill in our form below with full details of your complaint. You will need:
- the name of the enforcement company and/or enforcement agent you are making a complaint against
- a copy of any written response to your complaint by the High Court Enforcement Officer
- the written permission of the person you are making the complaint for (if not yourself)
Our Complaints Officer will acknowledge receipt of your complaint within seven working days and advise you of the next steps.
You can read full details of our complaints procedure here.
