The Enforcement Conduct Board (ECB) and the High Court Enforcement Officers Association (HCEOA) have signed a Memorandum of Understanding to support the working relationship between the two organisations, and to ensure that complaints are managed effectively across both bodies.
The ECB is the independent oversight body for the debt enforcement sector in England and Wales. Its remit covers activity under the Taking Control of Goods process, and its mission is to ensure that everyone experiencing enforcement action is treated fairly and protected from poor practice.
The HCEOA represents and supports High Court Enforcement Officers and acts as a voice for the profession. Its vision is to ensure a fair and effective enforcement system in England and Wales and it achieves this by working with creditors, helping debtors, and supporting Government.
The new Memorandum sets out how the two organisations will work together to ensure that enforcement is carried out fairly. This includes signposting complaints and sharing information as appropriate, and within legal frameworks.
Chris Nichols, Chief Executive of the Enforcement Conduct Board, said:
“Since our inception, we have benefited from a constructive relationship with the HCEOA. It is great to now be in a position to formalise arrangements for working together to support effective and joined up adjudication of complaints about high court enforcement.”
Alan J Smith, Chair of the HCEOA, said:
“The HCEOA fully supports the aims of the ECB and welcomes this agreement. We believe this Memorandum of Understanding is important as it clearly formalises the working relationship between the two organisations in an open and transparent way for our members and for stakeholders right across the enforcement sector.”
