Most procedures that our members follow are prescribed by government in law, and enforcement can often be a complex and confusing world for people – whether debtors or creditors, who are not familiar with the details of the legislation in this area.
We’re looking at how we can make things simpler for creditors and debtors to understand and working with the Government and other partners to try and bring more clarity to the legislation and guidance in areas like:
- Fees and enforcement stages – these are set down in law and our members follow these stages very closely throughout their work. We publish these fees and charges and enforcement stages clearly on our website and the vast majority of our members do the same. They are quite complex, but we are committed to making them as clear and transparent as possible.
- VAT on fees – we believe that VAT on enforcement fees should be zero rated, meaning there is no additional VAT bill to be paid by debtors or creditors. We will continue to campaign for a new, zero rating to be introduced.
- Using plain English to engage with stakeholders, such as creditors, the people who are owed money and debtors, the people who owe money. Using legal terminology is often essential for our members because they have to refer to specific legislation and guidance. However, we are committed to making our work as simple as possible for everyone to understand.
- Engaging with government and other enforcement agencies to maximise consistency and clarity.