We hope that you will not find a need to complain but, in the event that you do, our Complaints Process can help if you need to make a complaint about a High Court Enforcement Officer, or the High Court Enforcement Officers Association.
Complaints about High Court Enforcement Officers
If you have a complaint about an individual High Court Enforcement Officer, or the organisation they work for, you will need to follow the company’s own complaints procedure before we can review your complaint.
If you are not satisfied with their response, or have not received a response within eight weeks of them acknowledging receipt of your complaint, you can ask us to escalate this further.
However, we will not be able to review cases where legal action has been started against a High Court Enforcement Officer until the court case is complete.
Complaints about the High Court Enforcement Officers Association
We can investigate any complaints made against the Association or our practices.
Complaints about writs or orders
If your complaint is about an amount of money owed, or whether a writ is legal, you must take these to either the creditor, or the court involved. We cannot investigate these types of complaints.
Complaints about High Court enforcement fees
As the majority of our fees are set in law, any disagreements about fees must be made to a court in an assessment hearing under Civil Procedure Rules Part 84.16. We recommend seeking advice from a solicitor, Citizens Advice, or another independent legal advice service before you make an application.
How to make a complaint
All complaints must be submitted in writing within 12 months of the date of the incident to:
The Complaints Officer/Secretary
High Court Enforcement Officers Association
Suite S31, Northwich Business Centre, Meadow Street, Northwich, Cheshire, CW9 5BF
If you are not able to make a written complaint to our Complaints Officer/Secretary (for example, if you have a disability), you may phone our Complaints Officer/Secretary on 0844 824 4575 and they will make a written record of your complaint.
- full details of your complaint
- any relevant or supporting paperwork
- a copy of any written response to your complaint by the High Court Enforcement Officer
- the written permission of the person you are making the complaint for (if not yourself)
Our Complaints Officer will acknowledge receipt of your complaint within seven working days and advise you of the next steps.
You can read full details of our complaints procedure here.